Lake District Life take your privacy seriously. If you sign up to the Lake District Life newsletter we will only use your personal information to administer your email account and to provide the products and services you have requested from us.
We will send you news and information that we feel will be of interest to you from time to time based on your interest and preferences or your geographical location.
If you also consent to be contacted for research purposes then you may be selected to receive a tourism related research questionnaire from time to time and completing the annual survey questionnaire is voluntary. You are always free to unsubscribe at anytime you can email us at
Following industry standard practice when you unsubscribe your email address will be retained on a system suppression list to ensure you no longer receive emails from us. We regularly refresh our mailing list and will remove your details from our system if you do not open any of our emails sent to you over a three year period.
If you have any concerns with how your personal data is being processed you can contact us at
Lake District Life accepts no responsibility for your participation in any of the activities which feature on this website. You participate in those activities at your own risk and you are responsible for making the necessary checks to ensure that an activity meets your specific needs and the activity provider is suitably competent and/or accredited and holds appropriate insurances. Information on this website which is supplied by activity providers may not be accurate, complete or up to date and Lake District Life excludes all liability whatsoever in respect of all claims, whether in contract or tort (including negligence) or otherwise arising out of or in connection with the content of this website.
Lake District Life cannot guarantee the accuracy or reliability of the images shown from third party organisations on this website. Every effort has been made to ensure a true representation is shown. We hereby disclaim any responsibility for error, omission or misrepresentation.
Images from social media are pulled in through the APIs of the respective social sites and have not been manually saved If you require further information or wish for an image to be removed please contact
1. THE SERVICE
1.1 We provide a service allowing individuals to access and browse information posted by certain third parties (“Businesses”), to request brochures from, and make bookings (in respect of the purchase of accommodation, services or goods) with, Businesses through the Site from time to time (the “Service”). If you wish to use the Service, you must agree to the User Terms.
1.2 We agree to provide the Service to you on condition that you accept the User Terms. By using the Service you are deemed to have accepted the User Terms.
1.3 You may use the Service to identify and make bookings with Businesses. Any contract made will be between you and the Business with whom you have placed an order and will be subject to that Business’ terms and conditions. You must read all terms and conditions prior to entering into any contract with a Business. You will not be entering into a contract with the Hermes & Hestia or Lake District Life when you make a booking with a Business and we do not accept any liability in relation to any such booking.
1.5 We are concerned about the safety and privacy of all users of the Site; particularly children and young adults. For this reason, if you are under the age of 18, you may access and browse the Site but you are not permitted to make bookings using the Service.
2. YOUR OBLIGATIONS
2.1 In return for us allowing you to use the Service, you agree: (a) to provide true, accurate, current and complete information about yourself (including any credit or debit card information); and (b) maintain and promptly update the information provided to us to keep it true, accurate, current and complete.
2.2 If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your use of the Service.
2.3 You are responsible for making all arrangements necessary for you to have access to the Site and/or the Service.
2.4 You are also responsible for ensuring that all persons who access the Site through your Internet connection are aware of the User Terms and comply with them.
3. USE OF THE SERVICE
3.1 You warrant to us that you will not use the Service for any purpose that is unlawful or prohibited by the User Terms. In particular, you agree not to use the Service to: -
3.1.1 manipulate or otherwise alter identifiers in order to disguise the origin of any communication transmitted through the Service;
3.1.2 disrupt or interfere with the operation of the Service, the Site or any servers or networks connected to the Site;
3.1.3 contravene any law whether UK or international;
3.1.4 reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes any portion of the Service, use of the Service or access to the Service; or
3.1.5 collect or store personal data about other users of the Service.
3.2 You understand that the technical processing and transmission of the Service, may involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
3.3 We reserve the right at any time and from time to time in our sole discretion and with or without notice to modify or discontinue, temporarily or permanently, the Service (or any part thereof) or your individual use of the Service. You agree that we shall not be liable to you or to any third party for any such modification, suspension or discontinuance of the Service.
3.4 Our rights under this section are in addition and without prejudice to all of our other rights and remedies.
4. OWNERSHIP AND USE OF PROPRIETARY RIGHTS
4.1 All features of the Service (including, without limitation, the design of the web site, all logos, text and graphics on the Site) are subject to Crown copyright or intellectual property rights owned by us; except such features which are owned by third parties (including but not limited to Tourism Businesses, Retail and online services).
4.2 You may reproduce features of the Service which do not belong to third parties in line with the copyright information set out at the beginning of this document.
4.3 We own and/or are licensed to use all software used in connection with the Service (the “Software”).
4.4 We hereby grant you a personal, non-transferable and non-exclusive right and licence (or sub-licence in the case of third party rights which have been licensed to us) to use the Software for the purpose of accessing the Service, provided that you do not (and do not allow any third party to) copy, modify, create a derivative work of, reverse engineer, reverse assemble or otherwise attempt to discover any source code of the Software or sell, assign, sublicense, grant a security interest in or otherwise transfer any right in the Software.
5.1 You expressly understand and agree that your use of the Site and/or the Services is at your own risk. The Site and the Service (including the Software) and any third party information, products and services are provided “as is” and “as available” basis, without any representation or endorsements made and without warranty of any kind whether express or implied, including but not limited to any implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
5.2 In particular, we do not warrant that: (i) the Service will meet your requirements; (ii) your use of the Site and/or the Service will be uninterrupted, timely, secure or error free; (iii) the materials featuring on the Site and the results that may be obtained from your use of the Service will be accurate or reliable; (iv) the quality of any products, services, information, or other material purchased or obtained by you through the Service will meet your expectations; (v) any defects or inaccuracies will be corrected; or (vi) the Site and/or the Software will be free of viruses or anything which may have destructive properties.
5.3 Any content downloaded or otherwise obtained through the use of the Service is done so at your own discretion and risk and you understand and agree that you will be solely responsible for any damage to your computer system or loss of data that results from the download by you of any such content.
5.4 In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from use or loss of use of, data, or profits, arising out of or in connection with the use of the Site and/or the Service.
6. LIMITATION OF LIABILITY
6.1 Your correspondence or dealings (business or otherwise) with, or participation in promotions of, third party businesses or advertisers found on or through the Service, including payment and delivery of related goods or services (including without limitation accommodation), and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such businesses or advertiser. You agree that we shall not be responsible or liable for any loss or damage of any sort incurred as a result of any such dealings or as a result of the presence of such businesses or advertisers on the Service.
6.2 To the fullest extent permitted by law, we hereby exclude all conditions, warranties, representations or other terms which may apply to the Site or the Service, whether express implied.
6.3 We will not be liable to any user of the Site or the Service for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty or otherwise, even if foreseeable, arising under or in connection with (a) use of, or inability to use, the Site or the Service; or use of or reliance on any content displayed on the Site or forming part of the Service.
6.4 In no event shall we be liable for any damages whatsoever arising from your use of the Service including damages for loss of data, loss of profits or loss connected with the use or performance of the Service or for the delay or inability to use the Service or for information products or services obtained through the Service.
6.5 In addition, we will not be liable for any of the following which may arise from use of the Site and/or the Service: (a) loss of profits, sales, business or revenue; (b) business interruption; (c) loss of anticipated savings; (d) loss of business opportunity, goodwill, or reputation; or (e) any indirect or consequential loss or damage.
6.6 We will not be liable for any loss or damage caused by a virus or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Site, the Service or the Software or to your downloading of any content or materials. You should use your own virus protection software.
6.7 You agree that we shall have no responsibility or liability for the deletion or failure to store any messages and other communications maintained or transmitted by the Service.
6.8 For the avoidance of doubt, nothing in the User Terms shall limit our liability for any fraudulent statement or for personal injury or death caused by our negligence.
6.9 Some jurisdictions do not allow for the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages and the laws of those jurisdictions override any contractual obligations which purport to achieve this. Accordingly, some of the above limitations may not apply to you.
7.1 You hereby agree fully to indemnify, keep indemnified and hold us or any of our officers, employees, agents, sub-contractors and affiliated companies harmless from and against any and all costs, claims, losses, damages or liability and expenses (including, but not limited to, legal fees) made by any third party in any jurisdiction due to or arising out of your use of the Service, your connection to the Service, your breach of the User Terms or any other breach by you of any third party rights.
8. THIRD PARTY LINKS
8.1 The Service may contain links to websites operated by parties other than us. These links are provided for your convenience only. We have no control over and assume no responsibility for the content of websites linked to the Site. By offering you these links, we do not either impliedly or expressly endorse anything contained on such websites nor do we have any association with the operators of such websites. We will not be liable for any loss or damage that may arise from your use of linked websites. We also expressly exclude liability for any inaccurate, offensive, defamatory or obscene material which may appear on those websites.
9. CHANGES TO THE SITE AND THE SERVICE
We may update the Site from time to time and may alter the content (including the Service) at any time. We may also revise the User Terms at any time. We may provide notices of changes to the User Terms or other matters by displaying notices or links to notices to you generally on the Site. Please check the Site and the User Terms regularly and take note of any changes made, as they are binding on you. By continuing to use the Site you agree to accept any changes made.
10.1 Notices to you may be made via either email or standard mail.
10.2 No waiver by us of any breach of the User Terms by you shall be considered as a waiver of any subsequent breach of the same or of any other provision.
10.3 If any provision of these User Terms or part thereof shall be void for whatever reason, the offending words shall be deemed deleted and the remaining provisions shall continue in full force and effect.
10.4 Your rights and obligations under the User Terms are personal to you and you undertake that you shall not nor purport to assign, lease, charge, sub-license or otherwise transfer such rights and obligations in whole or in part.
10.5 Nothing in the User Terms shall create any right or benefit for any third party under the Contracts (Rights of Third Parties) Act 1999.
10.6 We shall not be liable for any loss suffered by you or be deemed to be in default for any delays or failures in performance hereunder resulting from acts or causes beyond our reasonable control or from any acts of God, acts or regulations of any governmental or supra-national authority or if our servers are not working.
10.7 Section headings have been included for convenience only and shall not be considered part of, or be used in interpreting, the User Terms.
11. LAW AND JURISDICTION
11.1 If you are a consumer, please note that the User Terms, their subject matter and formation, shall be governed by the laws of England and Wales. You and we both agree to submit to the non-exclusive jurisdiction of the courts of England and Wales.
11.2 If you are a business, or acting on behalf of a business, the User Terms, their subject matter and formation (including any non-contractual disputes or claims), shall be governed by the laws of England and Wales. You and we both agree to submit to the exclusive jurisdiction of the courts of England and Wales.
12.1 The following words and phrases shall have the following meanings in the User Terms:
(i) “we, us and our” means Lake District Life which promotes Cumbria and the English Lake District.
(ii) “you, you and yourself” means you, the individual who wishes to use the Site and/or the Service; whether acting in your own capacity or on behalf of a business.
13. MEMBERSHIP & SERVICES GUIDELINES
13.1 All contents of advertisements are subject to Lake District Life approval if we feel your business doesn't represent our ethos and your application is not successful your membership purchase will be cancelled and fully refunded. Lake District Life has the right to reject or cancel any advertisement, URL link, insertion, news post or collection listing at any time.
13.2 We offer membership and services to business in The English Lake District Cumbria.
13.3 Unfortunately if your business is outside Cumbria we wont be able to feature you on our website or social media. Your membership or service will be cancelled and you will be fully refunded.
13.4 Unfortunately If we feel your business does not represent Lake District Life or follow our ethos born of passion, creativity and individuality your membership or service will be cancelled and you will be fully refunded.
13.5 You can cancel your membership at any time by logging in to your account or by emailing us at
13.6 We take no responsibility for deadlines, late listings, mistakes or errors. All listings, blog, promotions, our collection needs to be checked by yourself and approved. If you see an error or have an update please contact us and we will edit your listing.
13.7 Website packages are exclusive offers delivered by Lakes Design. These offers can only be bought from our website and must be used within 6 months or purchase. Please contact Lakes Design for further information
13.8 We have no control over and assume no responsibility for the offers and discounts from third party websites linked to the Site. By offering you these links, we do not either impliedly or expressly endorse anything contained on such website, offer, promotion or service. Nor do we have any association with the operators business. We will not be liable for any loss, damage or service provided by third party website/business. Please contact the provider of the service regarding any disputes or other matter.
13.9 We do not issue refunds. Except for points 13.1 /13.3/13.4
13.10 10% of our profit from our memberships will go to charity every year. This year we are supporting Calvert Lakes who provide vital bursary support for guests with disabilities who would not be able to visit without financial assistance. As a charity they don't receive government funding so every gift, no matter how large or small, is crucial. By joining our community and becoming a member you will be supporting a charity that we are passionate about. (Charity No: 270923)
13.11 Artisans products that are added to our online shop will receive all profits from any sales including postage and packaging costs monthly unless agreed otherwise.
13.12 We take 20% commission from any sales excluding P&P for listing and advertising on our website.